Relationship Between Friendship Quality And The Amount Of...

Friendship quality in connection to time spent with romantic partner Humans are naturally a social species (Furman, 1999). People engage in different types of relationships throughout their entire lives. Certain relationships are lifelong, others maybe just a day or even a few seconds. Among those longer lasting relationships, are friendships and romantic relationships. Nearly all people can relate to both at some point in life, however, do the two ever intermix? Based upon personal experience, I have found it can be problematic to balance both types of relationships. Friends of mine have dedicated much time to their significant others and neglected the friendships they had first established. Unfortunately, it can be difficult to provide†¦show more content†¦As part of the study, the boys were asked to rate the quality of their friendships. In support of positive friendships, it was found that the boys who were in the resilience category had higher friendship ratings than th ose that were not able to overcome hardships. Leading one to believe the support given by the excellent friends helped the kids overcome the adversity. Girls also prove friendship to be supportive through life. Researchers found that although girls and boys tend to approach offering support in different ways, having a support system through friends develops an emotional closeness (Rose, Smith, Glick, Schwartz-Mette, 2016). Furthermore, friendships have also been noted to make an impact on what college students contribute their success to (Killoren, Streit, Alfaro, Delgado, Johnson, 2016). Additional benefits to friendships have been distinguished through research as well. Throughout a lifetime, friendships adapt and change based upon developmental phases and transitions (Hartup Stevens, 1997). In this way, friendships are flexible and essentially ever-changing. An advantage to having enduring friendships is ensuring a sense of an overall well being in addition to what has already been stated. Moreover, aside from friendship contributing to psychological and mental health, friendship also provides advantages to physical health. Friendships provide social support that reduces stress levelsShow MoreRelatedThe Purpose Of Friendship1304 Words   |  6 PagesProfessor Baker Intro to Philosophy 13 April 2015 The Purpose of Friendship We all have friends that we enjoy spending time with, but we do not seem to think heavily as to why we have these friends. These relationships are not necessary to survival; all that is needed for our physical body to survive is food and water, yet people want to create long-lasting friendships with people they cherish. In his work, Lysis, Plato says that that friendship is the least of natural loves, ones which we do not needRead More Somewhere Out There Essay852 Words   |  4 Pagesaround under any circumstances. With time, the result of such qualities allows a relationship to be factual, blissful, emotionally stable, and have a unique bond. A friend â€Å"for a lifetime† provides respect, integrity, loyalty, and honesty in a relationship. Respect is a quality in which one views others in high regard. One shares respect in a friendship. To gain one’s respect, one should show respect for others. For instance, if the respect is not mutual the relationship will not have an assured outcomeRead MoreOnline Friendships Hurt Adolescent Development884 Words   |  4 Pagespsychologists Lauren Donchi and Susan Moore argued that online friendships hurt adolescent development. Its a Boy Thing: The Role of the Internet in Young Peoples Psychological Wellbeing,† indicates the side effects to adolescents’ use of Internet. They conclude that all well-being measures were negatively related to Internet focus. The article points out that time spent with online friends displaces offline relationships and time online negatively affected both emotional and social factors.Read MoreThe Philosophy Of Aristotle s Philosophy1384 Words   |  6 Pagesdesire friendship/social interaction which comforts us on the confusing jou rney we call life. I believe that through my interpretation of Aristotle’s philosophy, that we all have friends when seeing the world through Aristotle’s philosophy. Aristotle describes friendship as being made up of mutual feelings of good intentions between two individuals. According to him, there are 3 different types of friendships that make up the base of social interactions. The first out of 3 types of friendships thatRead More Friendship: The Importance of Trust Essay1744 Words   |  7 PagesFriendship is a necessary aspect of every human’s life, as we are not self sufficient in and of ourselves (Other Selves, pg. 30). Despite its necessity, in some cases we are either forced or morally required to end relationships. When the trust between two parties has been broken, the loyalty of the friendship is soiled, and it is therefore a true and just action to end the friendship. First, let’s define what it means to be a friend. Friends can be described as: â€Å"an intimate associate, reliableRead MoreThe Ethics Of The Nicomachean Ethics1356 Words   |  6 Pages is friendship. He debates that friendship is complete virtue and above justice and morality in which is why it should be so highly valued. His interpretation of friendship is abundantly deeper than one simple type or definition. Aristotle believes that there are three different kinds of friendship; that of utility, a pleasurable friendship, and a friendship of virtue. A friendship of utility is based on those who are useful to one another which is the only sole purpose for their friendship. TheyRead MoreThe Social Lives Of Adolescents And Adults With Autism Essay1324 Words   |  6 Pagesby Orsmond, Krauss, and Seltzer in 2004 sought to examine the social lives of adolescents and adults with Autism. Specifically, they researched the participants’ peer relationships, the participants ’ involvement in social activities, and what individual and environmental factors concerning the participants affect peer relationships and involvement in activities. They hypothesized that the participants with more developed verbal skills, fewer social impairments and fewer disruptive behaviors wouldRead MoreEssay about Graffiti Moon776 Words   |  4 PagesTruthfulness is optimal to form a deep bond between two people. Romantic relationships, friendships and personal honesty are great for a person to have. But all need honesty to survive. Romantic relationships are great, you are with the one person who truly understands you and there is no greater feeling. Lucy and Ed are trying to make a romantic relationship work but they didn’t start it with honesty. â€Å"Lying isn’t my idea of romance†. Lucy and Ed began their relationship based on lies. Ed â€Å"thinks about herRead MoreHuman Beings Are Very Fickle Creatures By Nature Essay1020 Words   |  5 Pagesturbulent as that of relationships. Because of this, it is difficult to categorize every friendship into a single mold. One cannot simply say that because two friends relocate to different towns, their friendship will not last. Just as one cannot assume that because two friends graduate from college, their collegiate friendship will be lost. In many instances, women seek out a greater number of friendships throughout their lifetimes while still maintaining those friendships already made. As a resultRead MoreThe Adventures Of Huckleberry Finn By Mark Twain1088 Words   |  5 Pagesyoung boy named Huck Finn who goes on many exciting adventures with a slave named Jim. Huck’s friendship with Jim blooms along the way, and his morality is questioned as he is faced to be the hero of the novel. In The Adventures of Huckleberry Finn, three meaningful subjects are explored in heroism, friendship, and morality that are still relevant today. Huck Finn is a young boy with immense heroic qualities. When faced with a challenge, Huck never fails to come through as the hero. â€Å"And for a starter

How Ww1 Has Been Remembered Free Essays

History Assessment: How Has WW1 Been Remembered? WW1 has, and always will be seen as one, if not the most significant war in all of history. One of the reasons for it being such a tragic event was that it was deemed at the time to have been ‘the war to end all wars,’ however that tragically was not the case. World War One was caused by several contributing factors, which resulted on Britain declaring war on Germany. We will write a custom essay sample on How Ww1 Has Been Remembered or any similar topic only for you Order Now They are: The alliance system, Imperialism, The Naval Race, The Schlieffen Plan and finally, the assassination of Franz Ferdinand. 1. The alliance system: At the end of the 19th century, alliances were made between countries. The alliances were formed so that if any of the countries in an alliance went to war, the other countries would have to help the country that had gone to war. At this point, there were two major alliances. The first consisted of Germany, Austro-Hungary and Italy, named the Triple Alliance. The other, made up of Britain, France and Russia, was named the Triple Entente. As these alliances were formed, there became immediate friction between the two alliances, as each one tried to overpower the other. 2. Imperialism: At that time, Kaiser, as well as the rest of Germany wanted a vast empire, like the British. Although they had the money as well as the resources, they had nothing to show for it. Kaiser wanted Germany to have access to raw materials and new markets. He also wanted to give Germany more respect. This angered Britain as Germany were trying to take some of Britain’s land. 3. The Naval Race: Britain at the beginning of the 20th century had the best Navy in the world. Germany wanted to have the best navy instead, and in 1906, when Britain launched the HMS Dreadnought, Germany ‘wanted in. Great Britain by 1914 had 38 dreadnoughts and dreadnought battle cruisers in comparison with Germany’s 24. This resulted with even more tension between the countries. 4. The Schlieffen Plan: At this point, Germany believed that a war with Russia was imminent, in which case France, being part of the Triple Entente, would have to go to war also. Because of this, Germany beli eved that they would be attacked from both the French and Russian borders, therefore they devised the Schlieffen Plan. The Schlieffen Plan consisted of mobilising German troops, then invading France (Paris) through Belgium. Once France had been taken, the German troops would then head East and defend the German-Russia border. 5. The Assassination: The assassination of Archduke Franz Ferdinand was the final event leading up to the First World War. For a while, the Austrians had tried make a â€Å"Greater Serbia,† therefore a group of freedom fighters decided to put an end to it. After Ferdinand was assassinated, serious disputes were occurring between Austro-Hungary and Serbia, and as Germany was part of the Triple Alliance, they had promised to back Austro-Hungary. Using Austria invading Serbia as an excuse, Russia mobilised its troops, followed by Germany. Eventually, Germany declared war on Russia, before declaring war on France also. When Germany invaded Belgium, Britain declared war on Germany. Why is WW1 Seen as Such a Tragic War? Men were needed to sign up to fight for their country as the war progressed. Large amounts of propaganda were being used to attract people to sign up for the army, and people who didn’t sign up were considered cowardly. However, one of the reasons people signing up was a mistake was because the majority of people, including the government, assumed that the war would have been over by that Christmas. This meant that many people signed up rather naively as they thought they would get good experience, they would be able to travel and that it generally would be good fun. The war carried on for around four years, during which time one of the few morale boosters would be that the war was deemed as â€Å"The War To End All Wars. † As this was not the case, you could say rather extremely those who died in the war, died for nothing. What made this war more tragic than previous wars was the new technology which had not been in wars antecedent to this one. For example, WW1 was the first times where tanks and planes were used, and the guns had evolved incredibly quickly. Because the weapons were more powerful than before, men were being killed by the thousands on each side of the trench. Another thing was trench warfare. After four years at war, both sides were still at a stalemate, making the battle itself completely unnecessary. Finally, one of the most catastrophic reasons for the war being so tragic was the tactics which the sides used. For a modern war with modern warfare, tactics used by each side were surprisingly ancient. One example of this was the Battle of the Somme; men were sent out to walk across no-mans land, where they were mowed down by the modern machinery. In the battle itself on the first day alone, almost 20,000 British soldiers lost their lives, with around 45,000 injuries also. What was Unique/Special about Warfare in WW1? As mentioned earlier, battles changed drastically from previous wars, due to the fact that new technology. The two new main pieces of technology which were introduced into the war were: Aeroplanes and Tanks. Aeroplanes As the first aeroplane was invented in 1903 by the Wright brothers, there hadn’t been much opportunity to use them in wars, partially due to the fact that they hadn’t developed much. However, with WW1 being the first time that they were being used in warfare, they decided to use the aeroplanes to their advantage as much as they could. In the war, 5 different types of aeroplane were used. 1. Observation: An aeroplane would fly over the battleground taking photographs of the battleground. Sometimes, the photographer would get out of the plane so he got a good photo. The photo on the right shows this. They would then provide their teams with the photographs so they got a better view of their territory. They were useful in the war because they gave their allied team an advantage. 2. Fighters: The second of the aeroplanes was the fighter plane. These held two people- a gunner and a pilot. They were fast and easy to manoeuvre, and their job was to destroy any of the enemy’s planes. 3. Bombers: Used to stop production on the other side, these planes would bomb places like factories and docks. The advantage of this is that they could completely disrupt the production of guns for example. If the company couldn’t make the guns because their factory had been destroyed, then there would be a shortage of the guns on the battlefield, meaning the opposition would have a strong advantage. 4. Ground Attack: This was probably the most dangerous job in the air. The people inside the plane would fly exceedingly low whilst another person would drop grenades and other objects into the trenches of the opposition to try and disrupt things as much as possible. 5. Naval Warfare: Finally, this plane could land in the water, and could then be lifted back onto a naval ship using a crane. Also, the Sopwith Pup could take off from the water in 6 metres, and in a 20 knot wind. Tanks Tanks were originally designed so that they could break the stalemate between the trench warfare. Initially, the Royal Navy provided the crew for the tank. The first time a tank was ever used was on 15th September 1916, where a D1 was driven at Deville Wood. Shortly afterwards thirty-six tanks were used at  Flers. Although the appearance of the new weapon stunned their German, these early tanks proved notoriously unreliable. Trenches The trenches were the main place where the whole of the Great War was fought. Conditions varied in the trenches, usually from bad to horrendous. Because people were being killed in their thousands, mounds of carcasses would assemble, and decompose either in the trenches, or around them. Rats were another problem, with there being two rats in particular, brown and black. Both rats were feared, however, the brown rat was the worst. The brown rat feasted itself of human remains, and could reach incredible sizes-anything up to the size of a cat. Men tried desperately to remove the rats, yet a single female fat can have up to 900 offspring in a single year, where they would continue to spread diseases, and contaminating food. Other creatures were also in the trenches. Some included lice and frogs. Lice caused trench fever, which created severe pain, then a fever. Another problem which could occur in the trenches was a horrible condition called trench foot. Stagnant water and unsanitary conditions caused the foot to virtually decompose. If the problem became severe enough, it could result with the infected area becoming amputated. The photo on the left shows a soldiers who had severe trench foot. Who was Affected by WW1? Those people who lived in Britain at that time were affected in many ways. As many people as possible were required to sign up for the army in WW1, sometimes refusing to collaborate earned you a place in prison. Women were recruited into the armed forces as nurses, drivers, cooks and telephonists. Passed in August 1914, The Defence of the Realm Act let the government control all of the coal mines, railways and shipping. Lloyd George was elected as the Minister of Munitions and organised the opening of many state-run ammunitions factories. So as to prevent strikes, the government worked with many unions. As many of the men were away, there was a dramatic reduction in the workforce. This meant that those businesses where a woman wasn’t there to work had to close. WW1 was also a first in that it was the first time civilians were majorly targeted, and killed by explosives. Rationing took place which affected day to day life in Britain. For a country which had become so accustomed to having large amounts of food readily available, having minimal amounts of food became difficult for many people. The main rationing was to foods such as meat, sugar, butter, jam and tea. This was introduced late into the war, but remained for a while afterwards as well. Lastly, was the biggest thing which affected people on the home front: Propaganda. Propaganda played a gargantuan part in WW1, and not just for recruiting soldiers either. The other two types of propaganda used were to get the British to despise the Germans more than they did already, and to try and boost morale. Many soldier’s letters home were adapted before they reached the intended reader, so that it looked like the soldier was in a better predicament than he really was. Newspapers were also changed. The Tribunal† was a pacifist newspaper which got shut down because of its bad press. Lies were made up about German atrocities. One very famous headline in a newspaper was: â€Å"Germans crucify Canadian officer. † Even though this story was completely false, the English civilians bought it, and it continued to spur their hatred towards Germany. Another form of propaganda used was in a film called â€Å"The Somme. † The film-makers deliberately used images of men dying, which upset many viewers. Why has WW1 been remembered? The Great War, has, and always will be remembered. This is due to the fact that it is probably one of the most crucial events in the whole of British history. Casting a psychological blow on the whole nation, there were around 700,000 British deaths, as well as around 1,500,000 injured soldiers. By looking at the table on the right, you can see the magnitude of the war. Therefore, people wanted a way to remember those who had served in the war. Six months after the war had ended, a Peace Parade was scheduled, to go with a ceremony every year on Armistice Day. It was to be on the 11th November, at 11am, the day and time the fighting had ended. Since 1919, many monuments have been erected, many ceremonies have taken place, and many memorials have been held, all of which to celebrate the bravery of the soldiers who fought in the Great War. Acts of remembrance continue today. What once was called Armistice Day is now called Remembrance Day. At 11 am, people all over the country stand in silence to remember the dead of the Great War. Poppies are also used when remembering the war. Growing in Flanders Fields, a battle territory, the red flower became the international symbol of the war. The war should be remembered because otherwise those people would have died for nothing. I believe that the sheer magnitude of people who lost their lives fighting, whether they were an ally or an enemy, deserved to have some recognition. The bravery of those people is staggering, many men who went out to war knowing that they would most likely not return. That is the reason why. Whoever was fighting were doing it because they believed in what they were fighting in. It actually becomes inspirational to me to think that it was done to try and stabilise the future. The only thing I can hope for now is that I will be alongside people on November 11th, at 11am who all can recognise the courage of these great men. How to cite How Ww1 Has Been Remembered, Papers

Customer Assets and customer Equity †Free Samples to Students

Question: Discuss about the Customer Assets and customer Equity. Answer: Introduction: The landscapers association is a unique type of industry in the market of Australia. Landscaping association refers to any movement to develop or improve the striking characteristics of any region or place, or area consists of living essentials, like vegetation or animals. It is also known as gardening as well as fine art and craft of developing the plants with the motive of making a lovely setting within the landscape. The landscapers association is one of the existing organisation in the South Australia with excellent customer services. Landscapers association deals with various types of an industry by providing the best quality of landscaping figures or arts. Employees of the landscape industry engaged in business, trade, services, products, design, etc. primary function of them is to create the garden and maintain them. Landscapers association is associated with the sectors of horticulture of the South Australia. In this report, customer feedback of the landscape association will be discussed. Along with that various processes of customer feedback also will be demonstrated. The organisation landscapers association collect the feedback forms by the utilisation of the few strategy these are- feedback forms, website activities, personal email, monitor social media, mobile survey, customer survey etc. but the landscaper association mainly put the feedback strategy at the time of collecting feedback forms. In the below paragraph feedback form strategy will be described briefly. There are various ways or option to get the customer feedback after using the member referral system these are- survey method, feedback boxes, reach out directly, user response, tests of usability. In recent days organisations like landscaper association started to provide feedback from through online and as well as offline. Survey method is further divided into the short term survey method and long term survey method. Customer feedback forms are provided to their customers through online and offline both. The offline process is by which employees delivered customers forms to their client's hand to hand. Advantages of offline customer feedback customers can fill up the feedback form from home (Rutherford, 2005). Without this, there is another way to deliver the feedback forms for the client that is online. At the time of accessing their website, there is a particular popup notification that is the customer feedback form which is filled up by the customer by the utilisation of interne t (Milner and Furnham, 2017). After completing this feedback form, there is an option to submit online. No employees or workers are needed to hire for collecting those customer feedback form. Where in a case of offline feedback form there is a particular employee to gather that form from the customers or clients. In the online form fill up process there is two subdivision. One is feedback via email, and another is feedback via online survey method. Customer's email id is needed to send the feedback form. These are the different ways to distribute and collect the customer feedback forms from the customers by the landscapers association (Ramamoorthy, Selladurai and Ranganathan, 2012). Two discuss how the client's feedback will be consolidated and how you would report and make recommendations based on your findings from the information gathered. After filling up those feedback forms by the customers, those forms were collected by the particular employees or staffs of the landscape association. Their clients may be a householder, businessman, any reputable organisation or any private industries who need their services. As per the customer feedback, the landscape association tried to develop or improve their service. Positive and negative responses of the customer in the feedback form are very much important for the organisation. The landscapers association provide best customer services to meet their customers desires. According to the feedback, customer services can be developed or improve. Sometimes customers want more from the organisation. They also recommended few thing to get better services from the organisation. If that thing is essential for the customer, then the group took the responsibility to fulfil their recommendations to the customer onwards. Online, offline customer feedback forms are analysed very carefully, and after that they launch or started to provide those recommended needs to them.in case of landscaping for an example a customer wants a beautiful garden decorated with eucalyptus, hakea Lauren, grevillea, gum blossoms, kurrajong flowers, etc. as per the customer need the landscapers association should make or create that desired garden with desired plants (Petry, 2016). So this the process how the organisation meets their customer need or follow the recommendation. Briefly, discuss aspects of legislation or ethical practices that may apply to customer service provision by the completing the following table: Describe How it is relevant to customer services Anti-discrimination legislations It comes under the Australian law. There are various types of acts like sex discrimination act, racial discrimination Act, age discrimination act. Those acts are very much maintained by the public along with the higher level persons. A business organisation of Australia has to obey the anti-discrimination laws to the employees and customer. The organisation should not play any discriminative activities at the time of serving the customer. The organisation should help the customer as per their necessity, not by his or her gender, nationality, or disability. Australian consumer law It is a national law for rational trading and protects the consumers. This act proposed by the Australian government on 1st January 2011. ACL is the short form of Australian consumer law. Due to this act organisations can't take extra money at a time of giving services. It shows its full effect on the Customer service. By maintaining these law customers are not cheated by the service provider (Giliker, 2016). Ethical principle The moral principle is vital for a business organisation, and it has few effects on the specific business. Maintaining ethics, behaviours, culture, etc. are very much important and related with the customer service. Codes of practice Its a model. This act is suggested the workers and the organisation be the safe at the time of working. Maintain safety and health problem while serving to the customers is a crucial part of the organisation. Privacy laws Privacy Act 1998 that contained the personal information of individuals that should be kept in private. Customer's information, bank details should be held in private by the organisation. That will help to build the trust between the service provider and clients. Financial legislation This act is passed in the year 1996. To improve the deregulation of financial issues. Its important to sell the products with fixed economic price. So it is vital at the time of serving customers. Workplace health and safety This act is suggested the workers and the organisation be the safe at the time of working Maintain safety and health problem while serving to the customers is a crucial part of the organisation Two describe how customers with special needs should be managed and provide two example that illustrates your points- special needs may be people with a disability, people from different socio-economic backgrounds or other cultures or any special need will improve quality. There are special facilities for the physically disabled customers offered by the landscapers association (Navarro, Garzn and Roig-Tierno, 2015). They have special discount offers on the gardening packages with necessary equipment and fertilisers. Those packages are mainly for the disabled customer of them. Another facility is to giving free maintenance services regarding the gardening as per the chosen packages. These facilities are mainly arranged by the landscapers association. Those disabled customers may belong from the different cultural backgrounds (Gardening advice, 2006). Those facilities are also provided to the different cultural backgrounds people if he or she is not physically enable. Three what are some effective techniques for solving complex customer complaints? Include the principles and techniques involved in the management and organisation of: Customer behaviour: employees should understand the customers behaviour at the time of seeking services. As per the customer attitude, body language and gesture employees should recognise or identify the necessity regarding the services. Customer needs research: employees have the ability to identify the actual needs of the customers. That process is known as customer needs research (Lax and Mau, 2013). Customer relation: customer relation is vital of the organisation. The organisation should maintain good relation with the existing customers as well as the new customers (Park Yeung turn and , 2007). Ongoing product and or service quality: quality of the services has to be the best towards the customers. Customer satisfaction totally depends on the quality of service that is provided by the organisation (Lu-Ming, 2013). Problem identification and resolution: to identify the issues or problems of the customer are vital for building up a good relation between the service provider and customer. After identifying that particular problem, an organisation should solve those problems (Persson and Ryals, 2010). List and describe three personal measurement processes you can use to provide improved customer service: For an organisation there are few thing or sides to prove or better customer services among of that organisation. The landscapers association has such factors to improve the these factors are described and listed below- Communication skill: communication skill is very much important for maintaining the customer services or improve. A good communication should be maintain between the higher ranked persons and employees. Along with this a good communication should be maintained by the company or organisation with the customers. With the help of good communication employees can serve their customer with great satisfaction. Employees should understand the language of the customers at the time of demanding help or service. Low price: low price facility lead the organisations customer service to the better place. Customers are satisfied by the less amount of cost for their desired products. Due to low price facility organisation deliver of hold more number of customers to serve. Product specification: product specification is the fact that can be improved. To improving this factor customer service get improved along with it. Product quality helps to garb more customers interest and serve them better. References: Gardening advice. (2006).Nursing, 36(8), p.68. Giliker, P. (2016). The Consumer Rights Act 2015 - a bastion of European consumer rights?.Legal Studies, 37(1), pp.78-102. Lax, A. and Mau, N. (2013). Customer Value and Value for Customer Retail Sectors Need for Transformation.Journal of Marketing Research and Case Studies, pp.1-12. Lu-Ming, T. (2013). Customer First and Customer Sexual Harassment: Some Evidence from the Taiwan Life Insurance Industry.Gender, Work Organization, p.n/an/a. Milner, R. and Furnham, A. (2017). Measuring Customer Feedback, Response and Satisfaction.Psychology, 08(03), pp.350-362. Navarro, S., Garzn, D. and Roig-Tierno, N. (2015). Co-creation in hoteldisable customer interactions.Journal of Business Research, 68(7), pp.1630-1634. Park Yeung turn and (2007). Effects of Relation Benefits Factors on Salesperson, Enterprise Satisfaction and Customer Loyalty.Journal of Distribution Science, 5(1), pp.23-40. Persson, A. and Ryals, L. (2010). Customer assets and customer equity: Management and measurement issues.Marketing Theory, 10(4), pp.417-436. Petry, C. (2016). Rural origins in creations of resident landscapers.Acta Horticulturae, (1108), pp.131-138. Ramamoorthy, C., Selladurai, V. and Ranganathan, R. (2012). Investigation of customer satisfaction in pump manufacturing industries through customer feedback approach.International Journal of Logistics Economics and Globalisation, 4(1/2), p.55. Rutherford, S. (2005). Landscapers for the Mind: English Asylum Designers, 1845-1914.Garden History, 33(1), p.61.